Telus
Telus: A phone company. In this case, a cell phone provider.
Customer Service: People who think they know something, but are pulling it out of their ass.
So I got a HUGE cell phone bill today, and it was really messed up. I had called Telus on July 1st and asked them to change my plan from the $20/200 local minute plan to the $50/400 anywhere minute plan. She told me that since it was already the 1st, the pervious plan is already in effect. However it will change as of the beginning of August. So I’ll still have the $20/200 local for the month of July. Ok, that’s fine.
Now today’s bill is the problem: They charged me for the $50/400 mintute plan on my July 1st-July 31st bill. However, they only actually gave me the 200 local minute plan. So I talked a total of 414 minutes in July. If they gave me the $50 plan, it would be $50 + (14 x $0.25). Or if they had kept me on the $20 plan, it would have been $20 + (214 x $0.25). It’s higher but it’s still would be fine. Though that’s not what they did. Instead, they did $50 + (214 x $0.25). So they gave me the royal screw job there. So I decided to give them a call.
Me: “Hey, I think there is a mistake on my bill. You charged me for the $50 Talk Canada plan, but really only gave me the $20 Talk plan. So you charged me twice for all of my longdistance, as well as any local over the 200 mark.”
Telus Customer Service: “Well you see, the plan on the bill is actually the plan for the month to come.”
Me: “But the minutes are for the month that past. So if I’m paying for the minutes used for a month that hasn’t come yet, the minutes are being effected by a month that was already paid for. That makes no sense.”
TCS: “That’s a little right.”
Me: “So if I’m paying for the plan in advance, but paying for the minutes past, why not charge me for the minutes I haven’t used yet?”
TCS: “Because you haven’t used them yet.”
Me: “Really?! Well then how did I use the plan already? Did I talk on my phone and then come back in time to pay for it? It sounds stupid.”
TCS: “Well we can’t determine how many minutes you use..”
Me: “But you can determine what plan I want to use a month from the time I’m paying the bill?”
TCS: “Yes.”
Me: “So Can I determine that next month Telus will hire customer service that will know what they’re talking about?” TCS: “No, we don’t know about the future of the company.”
Me: “*laughing* Glad we cleared that up.”
*I hung up*
Notice how all the people who should have been shot at birth end up working in customer service? It drives me nuts. I’ll call back tomarrow and hope to get somebody with a brain, I’m sure there is at least one that knows what a cell phone is within the building. I hate stupid people.
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