I R Blogging

Larry!

So a few days ago, something happened at work and I had to call Tech Support in Finland. So I tried calling from my cell and got the nice “This feature is not yet activated. Please call Telus Client Care to activate this feature.” So I called them, and they were closed. How can a 24/7 Client Care be closed at 3am, I’ll never know. Anyway, I had to use the home phone, and I’m sure it’s going to cost me 3 arms and a leg.

So I just got off the phone with Telus, as I had to call them to set up the international calling. I talked to Larry, he rocked. I told him my situation, this is how it went:

Larry: “That’s strange, with your plan it should have already been enabled. I’ll enter it manually.”
Me: “Awesome.”
Larry: “OK, I’ve entered it manually. You should have a bunch of new international features enabled in your phone. Just turn it off for a few minutes and turn it back on.”
Me: “Cool. Do you think that it might be that I haven’t turned my phone off since April?”
Larry: “You haven’t turned your phone off since April? You’re a real slave driver Jeff.”
Me: “Yeah, well for the price that you guys are charging me I’m allowed to be.”
Larry: “True enough. Anything else?”
Me: “Nope, you rock Larry. So whenever I call again I’ll ask for you, the chicks I’ve talked to before were stupid.”
Larry: “No need to tell me, I work with them.”
Me: “Rocking, thanks Larry.”
Larry: “Later Jeff.”

Now why the hell can’t all Customer Service reps be like Larry? Larry is now my hero. I’m going to say that e’s the best damn Customer Service Rep EVER.

That is all