Telus Wars III: Return of the Dumbass
I swear, they know when you say something good about them. So now it’s the 3rd time I’m going to blog about Telus here.
Forward: I had a feature set up on my cell: $15 for unlimited text & picture messaging (it’s like 15 cents for each text and $1.50 for each picture otherwise). It wasn’t associated with a plan, it was extra. So that was like the only thing they got right on my last bill.
I recieved a call last night (on the cell) from Telus at 9:30pm. They were asking for my Dad (as the account is under his name, but the phone is under mine). I asked if they could call back on the home phone, and the cell died. They never called back.
So I called today, to see what it is they were calling about, and making sure it wasn’t anything to do with the payment (that was paid on the 15th, 2 days after the bill came). They said it wasn’t, and the payment went through no problem. So he starts looking to try and find out why they called: He has no clue, there isn’t even a record of them calling. He checks to see if there is any promotions ending, promotions I’m available for, ect: There isn’t.
So then he looks to see if I’m over my minutes: I’m not even half way through. He then looks at my text/picture messages: 91 total; 19 of them text all the others picture. Now here is the kicker: There is no record of me being on a plan anymore for them, so they’re charging me individually. I’m sorry but that’s bullshit.
Me: “You’re fucking kidding right?”
Him: “No, it seems to have been removed when you changed your rate plan.”
Me: “Oh? So then that was included with my rate plan then?”
Him: “No, it was an extra feature.”
Me: “Extra feature? You mean it had nothing to do with rate plan, and therefore you have to remove it by itself.”
Him: “Yes.”
Me: “So then I removed it?”
Him: “No.”
Me: “So then it is still there?”
Him: “No, we removed it. We assumed..”
Me: “…You assumed that you could remove it without my permission and charge me ten times as much? I believe that you have to notifty me when you change my contract. I wasn’t notified.”
Him: “I’m sorry, we’ll put it back and it will be added next month. But you’ll still be charged for the ones used this month.”
Me: “So I’m going to be charged extra because you changed my contract without notifying me because one of your employees is a dumbass? I want to speak to your manager in this case. If I’m going to be paying an extra $50, I want something out of it. I want to see somebody get fired.”
Him: “Umm, there is not need for that. I’ll add it now and it will take place as of the first of August. Sorry for the inconvience.”
Me: “Oh good, I knew we could find a peaceful resolution. So what is your name again, just so I know who I was talking to for when you over charge me when the bill comes.”
Him: “Jason. And I’ll add the notes, we won’t over charge you.”
Me: “Good, if I see the extra charges, I’ll have them forwarded to you. Anything else?”
Him: “No. Anything else?”
Me: “Other then the echo of a mindless drone? No. Have a nice day.”
*click*
If it wasn’t for these jedi mind tricks…I swear, the people they hire. I’ve come to the conclussion that 98% of the people that work in customer service are morons. It’s true, nobody knows what they’re doing. I could say that I had a plan where an elephant comes by once a week to sit on my phone and they would have to go ask the manager what button they push to add it.
Stupid people piss me off.
UPDATE: I just got a call from Telus, they asked me how the service from the customer service rep was. I replied “He was good, he did exactly what he was told. Though it would be much better if you would stop changing stuff and over charging me. So yes, he did as he was told your service is just pathetic.” They replied “Ok, thank you for aiding us in our study.
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