I R Blogging

I want Telus to have my babies

I’m completely serious, if Telus could reproduce there would be cellphones running around with blue hair. They’ve been doing a great job lately. Lets start with last month for instance.

I’ve been on a 3 year contract for 2 years 2 months and my phone is now out of warranty when it starts acting up. It would have been $80 to fix it. They phone it in customer service, cancel the remaining 10 months of my contract and start me anew on a 2 year contract (Which I would have done anyway when the 10 months were up) and I get the newer model of my old phone free ($79.99 normally). I only get charged $25 ’serial fee’ to switch the phones over.

Now to bring us up to the present, I’ve decided after living on my own for over a year I should actually work on putting a budget into place. You know, actually stop spending more than I’m making every month. I decided to start with my $95 cell phone bill. This is a pretty good spot to start since there was actually a pamphlet with my last bill saying “Wanna save some money? Ask us how” and had the Telus monkey holding some change in his hand. First the rate plan: $50 for 400 minutes to anywhere in Canada anytime was my current. In the past six months, I have’t gone over 200 minutes/month (Yeah, nobody loves me enough to put up with me on the phone for 400 minutes). I was calling them up today to change it to the $30 for 150 minutes to anywhere in Canada. $20 savings, and I usually don’t talk to people that long anyway.

I give the Telus Customer service and get the cheerfully annoying automated voice system (and for any of you that know of the doors from the ship Heart of Gold from Hitchhikers Guide to the Galaxy, it’s exactly the same). Most days, you have to go through like 7 or 8 different menus, but then you don’t have to explain yourself a million times to the rep after. Today I simply said “Rate Plan Change” and it took me right to the rep which is great. I told him I wanted to change my plan, he did it. Then he said “I can save you a lot more”. To which I replied “Oh yeah?”, as a smile grew on my face, “How so?”. He then looked at my unlimited messaging plan (text/picture) for $15 (I got this when picture messaging was the new ‘in’ thing and never bothered to change it later once video came along and prices dropped). He has a look and there is a plan for $7 that gives 100 text, 100 picture and 100 video. And includes caller ID which I was paying an additional $5 for. Last month I used 49 text, 2 epicures. So of course, I gave him the go ahead.

I don’t know about you, but it seems strange that a company would go out of their way and look for a way so you don’t have to give them as much money. I know for sure I wouldn’t have done it. So I saved $55 on my phone and from now on will be spending $33 (+tax) less on my cellphone bill. I think that’s one hell of nice cut. I’d definitely recommend people switch over to Telus for all their cellphone needs. They rock my socks. Twice.