What’s your best customer service story?
Everybody has their ups and downs with customer service, usually down. But how about those times where you get off the phone and think “Wow, that rep was freaking awesome”. Given that I work in a call center, I usually try to leave the customers thinking that as much as possible. But when the shoe is on the other foot, it rarely happens. What is the best customer service that you’ve received? Here’s my latest.
On my way home from work, I had to catch a cab so went to the bank to get some money from the ATM so I can pay him: It was rejected because “Couldn’t process. Contact Service”. Twice. Turns out I had just enough on me to pay the taxi fare ($0.26 cent tip!). Then it was rejected at Wendy’s. When I came home, I decided to give them a call and find out what was going on with my card.
I called up my bank, expecting to have to go through a million automated messages and never get to anybody to help me out. I put in my card number, it told me it couldn’t be processed and the next thing I knew Michelle was on the line. Michelle was awesome. It was 9pm and she sounded like she had just woken up. I asked her what’s going on, and she said my card was put into ‘deposit only’ because fraud thinks that one of the places I used it at might have duplicated it. It’s not likely, but whatever. I just have to go into a bank and change my PIN on Wed (my next day off). That whole conversation took 5 minutes, tops.
She then asked me if I had the funds to last me until Wednesday, I said I’d just use my VISA the next two days if needed, I should have enough change kicking around for coffee. We then talked about coffee and debating the whole ‘quantity VS quality’ between Tim Hortons and Starbucks. Needless to say, on Wednesday I guess I have to go buy a “signature hazelnut hot chocolate with a double shot of espresso”. I never was very good at debating with females. But it was a great conversation, and is awesome to see a place with real people on the other end of the line. TD, you’re cool. Michelle, you’re fantastic, thanks for the chat.
Post your best customer service story below, the one I think is the best will win $1 via paypal in 2 weeks from today. Cheers!
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